Sydney-based Curious Factor is an aptly-named startup. The voice AI communication platform can name folks and ask them questions like “How are you feeling at this time?” after which observe up with “how does it really feel in comparison with yesterday?” Used primarily by well being and monetary firms, Curious Factor introduced at this time it has raised $7 million AUD (about $4.8 million USD) in pre-Collection A funding led by Hawkstone with participation from Blacksheep Capital, January Capital and returning buyers Reinventure and Qualgro.
Curious Factor was based in 2018 by CEO Sam Zheng, CTO Dr. Han Xu and chief technique officer David Mckeague as a HR tech firm, earlier than pivoting to voice AI this 12 months. The corporate says its platform has processed greater than three million minutes of AI-human conversations to this point. Its shoppers embrace Foodpanda, Quitline, Calvary and Medibank, Brighte, Humm Group and several other state and native governments.
Zheng advised TechCrunch “as an alternative of answering questions like ‘what’s the climate at this time?’ we thought, can we are able to construct an AI that’s designed to ask open-context questions and importantly derive insights from folks?”
“It’s a voice AI since the voice cellphone name carries the fitting attribute of being proactive and immediate to encourage clients to share extra,” he added. “We all know that for a similar query, individuals are extra prone to share in the event that they are speaking.”
Zheng stated he often describes Curious Factor to shoppers as “proactive buyer care.” Within the well being sector, it’s used for each day check-ins on sufferers. For instance, the corporate labored with a number of state governments in Australia to name COVID sufferers about their scenario and signs, so clinicians may give them the fitting sort of assist. Within the monetary companies and fintech industries, Curious Factor’s use instances embrace onboarding help, info validation, fee reminders and lapsed buyer suggestions assortment.
Another examples of questions Curious Factor can ask embrace: “you’ve gotten an appointment on Friday, can I please verify that you just are coming,” adopted by “do you’ll want to reschedule” if a affected person says no. Within the monetary companies business, it may well ask folks issues like “Your membership has expired, would you rethink renewing if we offer you 10% off?,” “Can I please perceive why you made the decision to cease utilizing our service?” and “Thanks for utilizing our service. Is there any suggestions you may share with us?”
About 85% of Curious Factor’s income at the moment comes from Australia, and a part of its latest funding can be used to develop in Southeast Asia and america, Zheng stated. It additionally plans to rent for its tech group.